Smart phones and software driven devices have already acclimated us to the inevitable software update. In my experience, usually at the most inopportune moment.

While there has been massive progress in device software updates, version control and management, much needs to be done to handle smarter devices on massive scale.

As we enrich our processes and systems with AI, Machine Learning and Industrial IoT, the capability to cost effectively manage devices, software and security will become essential and likely stretches existing ITSM processes systems and policies while testing broader corporate matters such as risk management and compliance.

In Gartner's top predictions for 2018 and beyond, IoT and how to manage IoT made #10, where Gartner stated, "...half of all security budgets for IoT will go to fault remediation, recalls and safety failures rather than protection. Due to challenges in determining security risks and exposure for IoT, current budgets for security spend is minimal. However, the scale of IoT into various markets will outpace support systems, resulting in a need for recalls for devices that cannot be patched."

Speaking with our clients, I have found this to be a considerable hurdle which is yet to be cleanly addressed. Complexity through diversity and volume, increased integration into core business systems raises the stakes further.

Hitachi's Consulting, enabled by the Hitachi Lumada and our cloud partners, can device management at the core of operations, enabling the capabilities needed manage and support vast networks of intelligent devices and systems.