With the festive holidays done and dusted we've moved into that time of year when predictions regarding what is likely to be 'big' in Retail and Hospitality in the coming year start to emerge. Unsurprisingly, one of the key themes appears to be the exponential increase in the use of Artificial Intelligence (AI) coupled with Machine Learning (ML).
It's easy to suggest that such predictions are a). all too easy to make and b). simply an excuse to jump on the rolling bandwagon, but the reality is that AI is developing so rapidly that it is already delivering genuine business value for many organisations.
What might be a somewhat prosaic application of a voice-activated AI Bot, is assisting customers with very real accessibility issues to be able to order takeaway food. Originally designed to help such consumers to order pizza via a voice-integrated website application, it has grown and developed into a mainstream solution usable across multiple devices including mobile. It means that voice, through API integration with all of the common interfaces (Alexa, Siri, Cortana, etc.), is set to be one of the most important technology successes starting this year.
The convergence of such contemporary technologies with multiple Retail and Hospitality use cases is already happening. If you're looking for a logical next step into realising the extensive business benefits AI, ML and Bots deliver we'd be delighted to schedule an opportunity to explain more.
AI-powered chatbots will continue to get better at conveying information that can help consumers make better, more informed purchase decisions