The state of Andhra Pradesh (AP) in India has been a leader in adopting technology for the benefit of its 53 million citizens. The head of the state, Chief Minister Chandrababu Naidu, is likened to a company CEO rather than a chief minister in the way he governs. A key element of his management practice is the CORE (CM Office Real-Time Executive Dashboard) that provides a real time snapshot of the performance of various departments across the government.

The online Dashboard is open to the public, thereby promoting transparency and accountability. It monitors department and services and identifies areas for improvement. Emphasis has been placed on automation and computerization of departments with data from respective department portals being displayed on the Dashboard.

However, the CM wanted to take the government’s performance to the next level—integrating data from IoT devices, surveillance and body-worn cameras, image and video analytics along with the real time data from the departments in order to enable "real-time governance" (RTG) in the state.

There are three key facets to real-time governance as envisaged by the state:

1. Public Safety: The security of the citizenry is paramount among the goals of the state. Using a combination of surveillance cameras, video analytics, crime analytics, and Social Media information, the government intends to make the life of the citizens safer with the ultimate goal of making Andhra Pradesh one of the safest places to live in the world.

2. Data Analytics: The state intends to gather a wide variety of information from automated weather stations, IoT devices (piezometers, soil moisture sensors, soil micronutrient information, and so on), fingerprint and ID devices, RFID tags used in stock market yards and many other systems of record pertaining to 33 different state departments. This social innovation enables real-time predictive and prescriptive analytics that deliver both cost-savings and performance improvements. For example, local administrators can monitor the performance of lighting street-by-street in a particular district or review key performance indicators about the progress towards achieving the UN Sustainable Development Goals.

3. Disaster Relief and Management: The state of Andhra Pradesh is prone to heavy rainfall and flooding as well as category 4/5 storms many times a year. The RTG system should allow the state to provide timely warning to citizens about looming calamities as well timely relief when disasters strike.

With these three broad objectives in mind, the state sent a team to objectively survey other e-government systems (e.g. the FBI and Amtrak in the United States). After thorough analysis the state decided that Hitachi had the solutions that could satisfy these objectives. And thus began a journey that culminated in the inauguration of the Andhra Pradesh Real Time Governance Center on November 26, 2017.

In future installments of this blog, we will delve into the details of the solution and how the Hitachi Consulting team collaborated with the state to deliver this valuable social innovation.