The dawn of the automation is upon us, and now the push to integrate smart devices, drones, bots and robots into our business and social systems begins. When we are successful, the opportunity for improving quality of life is huge.
What we've learned thus far is that the automation of systems requires innovation and wholesale change in process and systems to realize the social value.
Many companies struggle to capture value through the adoption of new technology and fail to undergo a digital transformation due to the complexity and lack of prior planning, skills or experience. They also find it difficult to optimise processes and identify high value processes to digitalize.
Thomas H. Davenport and Rajeev Ronanki recently published, "Artificial Intelligence for the Real World," in Harvard Business Review where they outline three things Artificial Intelligence (AI) can do for you today:
Automating business processes through robotic process:
Automation such as managing, moving and analyzing structured and unstructured data and moving insights to core business systems
Cognitive insights through data analysis:
The use of data algorithms to detect patterns in vast volumes of data and interpret their meaning with examples that attempt to predict an outcome such as buyer preference, crime hot spots.
Cognitive engagement – customers, partners or employees:
The most prevalent Cognitive engagement example involves the use customer data and an AI run predictive analytics process to bring insights about future customer behavior. These insights can be leveraged to make smart business decisions around products, marketing, sales, CRM etc.
Integrating automation requires careful planning and governance.
Embracing automation can be a daunting prospect. Fears of large scale transformation and unrealized value. Luckily there are tools such as Hitachi Process Intelligence to make the planning and transformation of systems and processes easier, augmenting the human side of operations with advanced automation.
When successful, the goal is that we can all benefit from the social and economic value of the automation age.