After working numerous clients through digital transformation journeys, a key lesson learned is that strategy and technology will only go so far. True transformation requires new approaches in thinking, reacting and leading.  

And as I wrote about in a recent blog, those that account for the most important asset – people – combined with the notion of people analytics, have a better chance of driving holistic change.

Historically, success depended on investment in a well-planned roadmap, implemented with careful and methodical approaches. Those days are gone. Instead, we’re seeing more of our clients thrive in adaptive and flexible operating models. They are driving successful change by asking: what if…

What if… you could drive new ways of thinking in your organization and pioneer new ways to solve problems?

What if… you could drive innovation in customer engagement, creating ‘sticky’ factors that increase retention?

What if… your team could work more efficiently and learn from mistakes quickly, without fear of repercussions?

Our latest thinking on Digital Transformation – from a people and organization perspective – is available in this point of view. Here, we explore changing market trends that drive the need for constant and fluid response to shifting paradigms. We also highlight five key factors to enable successful organizational and human change. I invite you to read and share your thoughts.